Studio Policies

At Paraiso Pilates Studio, we strive to provide the best experience for our clients. Please read the following terms carefully, as they govern your use of our services and facilities. By booking, purchasing, or attending classes or sessions, you agree to these Terms and Conditions.

Class Cancellations & Policies

12-Hour Notice Required: All class reservations must be canceled at least 12 hours before the scheduled class time to avoid any charges.
Late Cancellation: If a class is canceled less than 12 hours in advance, the class credit will be forfeited, and you will be charged the full amount of the class.
No-Show Policy: Failure to show up for a reserved class without prior cancellation will result in the loss of the class credit or full charge for the session.

Private Session Cancellations

12-Hour Notice Required: Cancellations for private sessions must be made at least 12 hours before the scheduled appointment.
Late Cancellation: Cancellations made less than 12 hours in advance will result in the full session fee being charged.
No-Show Policy: If you do not show up for your scheduled private session without prior notice, the full session fee will be charged.

Membership and Package Expiry

Packages: All class and session packages have an expiration date, which is indicated at the time of purchase. Extensions may be granted in the case of medical issues with a doctor’s note.
Memberships: Membership cancellations or suspensions require at least 30 days’ notice in writing. Email will be accepted. No refunds will be provided for any unused portion of a membership.

Workshops and Special Events

3 Days Notice Required: For workshops or special events, cancellations must be made at least 3 days prior to the event to receive a full refund or credit.
Late Cancellations: Cancellations made less than 3 days in advance will result in a 50% refund or credit.
No Show: Failure to attend without prior notice will result in no refund or credit.

Studio Rights

Paraiso Pilates Studio reserves the right to cancel classes or sessions due to low enrollment, instructor illness, or other unforeseen circumstances. In such cases, clients will be notified as soon as possible, and credits will be returned.

Liability Waiver and Release

By participating in classes, workshops, or other activities at Paraiso Pilates Studio, you agree to the following:

Acknowledgment of Risks
Participation in Pilates and fitness classes involves inherent risks, including but not limited to physical injury, muscle strain, and joint or bone damage. You assume full responsibility for any risk of injury, illness, or death arising from activities at Paraiso Pilates Studio.
Release of Liability
In consideration of being allowed to participate, you release, discharge, and hold harmless Paraiso Pilates Studio, LLC, its owners, employees, instructors, and agents from any and all claims, liabilities, damages, or causes of action arising out of your involvement in these activities.
Medical Disclaimer
You confirm that you are in good physical condition and have consulted with a physician before engaging in any physical exercise, especially if you have any medical conditions, injuries, or concerns. You agree to stop any activity if you experience pain, discomfort, or unusual symptoms and to seek appropriate medical attention.
Personal Property
Paraiso Pilates Studio is not responsible for any lost, stolen, or damaged personal property. You agree to take full responsibility for your belongings while on the premises.
Compliance with Studio Policies
You agree to follow all studio rules, regulations, and instructions provided by the instructors during class sessions. Failure to comply may result in dismissal without refund.
Photography/Video Release
By participating in classes or events, you grant Paraiso Pilates the right to use photographs or videos taken during these activities for promotional purposes, including social media and marketing materials. You may opt out by providing written notice.
COVID-19 Acknowledgment
You acknowledge the risks of COVID-19 exposure and release Paraiso Pilates from any liability related to illness or injury resulting from exposure to COVID-19 or other contagious diseases.
Consent to Contact
By participating, you consent to receive communication from Paraiso Pilates via email, text, or phone for matters related to your account, purchased services, and promotions. Consent for promotional messages may be revoked at any time.

Agreement

By using Paraiso Pilates Studio’s services, you acknowledge and agree to the above Terms and Conditions and Waiver.